Partnership Programs
The program is addressed to companies that want to implement the integrated support system Magister.
This open certification program is addressed to companies that want to specialize in the installation, maintenance and post-installation support for Magister solutions for retail.
PROGRAM BENEFITS
Professional Licensing
At the base of the Certified Magister Partner program is the professional qualification of the staff, this being the main condition of acceptance in the program of the partner companies.
Staff training is carried out through a modern distance learning system, supported by the platform of eLearning Magister .
Following the specific courses for each specialization category, the students take, in April of each year, an exam after which they can obtain or renew a Magister professional license.
Operational Certification
For certification you will benefit for free from a complex training package for all technicians designated to specialize in Magister solutions. In addition, Magister provides its partners with all the details needed to implement operational flows for certification.
Integrated Technical Support
As part of the program, each Certified Partner receives access to our CRM System, for the entire support team. The interventions are managed by trouble tickets whose status is automatically sent by email and SMS to registered technicians.
Standardization Services
All types of interventions are standardized and are available for subcontracting through our CRM system. Thus, depending on the complexity of each service operation, the pricing is unique and unitary at national level.
Automatic Monthly Settlement
The settlement system of the technical assistance services subcontracted by Magister or by other authorized territorial centers is completely automatic, the settlement being made until the 10th of each month for the services of the previous month.
PROFESSIONAL LICENSES MAGISTER
SmartCash Solutions Installation and Maintenance Technician
Professional license granted to personnel involved in the installation, commissioning and maintenance of Magister solutions. This type of license provides holders access to tax assistance functions for tax equipment integrated in the SmartCash RMS platform.
SmartCash Authorized Trainer
Professional license that allows holders to conduct authorized training courses with users of solutions provided by the company Magister. This type of license is required to train sales and operational staff in stores, as well as those who ensure the operation of store chains.
SmartCash Solutions Consultant
Professional license for support center consultants as well as medium and high level implementation staff for Magister solutions. This type of license provides holders access to all software maintenance functions down to the highest level of detail.
SmartCash Solutions Analyst
Professional license granted to highly qualified personnel in the implementation and analysis of the solution. This type of professional license guarantees a high level of knowledge in implementing retail solutions such as the ability to build implementation plans in accordance with customer needs.
PROFESSIONAL LICENSES
In the 2019-2020 session, the total number of Magister professional licenses, granted at national level were distributed on the four types in the proportions in the adjacent chart.
Because the courses are cumulative, some of the authorized technicians also obtained multiple qualifications.
The number of licenses issued is also shown below.
- Installation and Maintenance Technician – 37%
- Authorized Trainer – 32%
- Solution Consultant – 26%
- Solution Analyst – 5%
Installation Technicians
Authorized Trainers
Solution Consultants
Solution Analysts
CERTIFICATION LEVELS FOR COMPANIES
Level 1 – Authorized installation center
Level 1 certification is addressed to partner companies at the beginning of the road and gives them the right to provide authorized installation services for Magister solutions.
Level 2 – Authorized training and intervention center
Level 2 certification allows partner companies, in addition to access to installation services and subcontracting services with a high degree of specialization. At the same time, this degree of certification allows the performance of authorized periodic overhaul operations, mandatory for Magister solutions.
Level 3 – Authorized service and technical support center
Level 3 certification is the highest degree of Magister certification for companies, guaranteeing, in addition to its own team of professionals qualified in SmarCash solutions, the complete implementation of all support processes. The partners in this category have assigned from the Magister exchange, call center numbers with a minimum of 20 simultaneous calls, implementing their own dispatchers for the notifications received from the clients from the covered territory. Having the ability to fulfill the Magister SLA, these companies are the only ones authorized to conclude with customers authorized post-installation technical support contracts based on subscription, Magister guaranteeing for the quality of the services provided by them.
CERTIFIED COMPANIES
In the 2021-2022 session, the total number of nationally certified companies was 30.
The adjacent graphs show the distribution of certifications by level of complexity.
- Level 1 – Authorized installation center – 16%
- Level 2 – Authorized training and intervention center – 68%
- Level 3 – Authorized service and technical support center – 16%
INSTALLATION CENTERS
TRAINING AND INTERVENTION CENTERS
SERVICE AND SUPPORT CENTERS
MAGISTER SUPPORT NETWORK
Aldav Fiscal Service SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Braila, Str Panciu, nr 2-4,Bloc C, Etj 3, Ap 13
Best Birotica SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Sfantu Gheorghe, Str. Daliei nr.2, Bloc 44, Scara D, Apt.3, Covasna
Birotech Pres SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Tg Mures, Str. Liviu Rebreanu, nr. 2/A
Blu Conect SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Fagaras, Str. Tabacari nr. 33
Cristian Case de marcat SRL
Centru de instalare autorizat
Nivel 1 Certificare
Dolj, Str. Fratii Golesti, Nr.2, Bl.M18b, Ap.11
Cyber Knowledge SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Deva, Aleea Pacii, Bl.A2, Sc.2, Ap.23
Detect Serv SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Cluj Napoca, Str.Plopilor nr.60, ap.32
ECR Masters SRL
Centru de instalare autorizat
Nivel 1 Certificare
Timis, Str. Giorgio Ostrogovich,Nr. 9, Bl.82, Ap.4
ECR Systems SRL
Centru de service si suport tehnic autorizat
Nivel 3 Certificare
Craiova, Str. A I Cuza, Bl. M19 b, parter
Call Center Teritorial: 031.821.01.54
Elcate SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Brasov, Str. Carpenului Nr.12
Emsys SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Suceava, Str. Stefan cel Mare nr. 48
Erika Power Systems SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Constanța, Str. Portitei, nr 15
Fisc Consulting SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Cluj Napoca, Str. Baladei nr.26 A
Fiscal Online SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Oradea, Str. Independentei, Nr.11
Fiscal Service SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Neamt, Str. Iacomi, Nr. 6
GB Service SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Rm. Valcea, Calea lui Traian, Nr.181
IRUC ECR & Software SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Galati, Str.Siderurgistilor, Nr.30, Bloc SD4B Parter
IIRUC Service SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Bucuresti, Str. Dealul Tugulea 23
IRMEB Servicii SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Sfantu Gheorghe, Str. Jozef Bem, Nr.2, Bl.3, Sc.F, ap.10, Covasna
INITA 1996 SRL
Centru de service si suport tehnic autorizat
Nivel 3 Certificare
Iasi, str. Mitropolit Varlaam, Nr.11
Call Center Teritorial: 031.821.01.53
Leu Grup SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Pitesti, Str. Alexandru Vlahuta Nr.29, Arges
Magister Software HQ
Centrul Național de Suport Magister
Bucuresti, Str. Radu de la Afumati Nr.62
Call Center National: 021.569.36.99
M.C. Service System SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Iasi, Str. Cetinii, Nr.12
Neumann Computers SRL
Centru de instalare autorizat
Nivel 1 Certificare
Com. Bradesti, Str. Principala Nr.454, Harghita
Nicolae Rozica Nicmar IF
Centru de training si interventie autorizat
Nivel 2 Certificare
Ploiesti, Intrarea Polux, Nr.2, Bl.G17, Et. P, Ap.1
Ram-Tech Datanetwork SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Galati, Str. Otelarilor, nr. 17, Bl. D11b, parter, Micro 21
Ready SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Arad, Str. I.L. Caragiale, nr. 22
Rel SysPro SRL
Centru de instalare autorizat
Nivel 1 Certificare
Constanta, Str. Aleea Daliei, Nr.22, Bl.L119, parter
Scale Expert SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Bucuresti, Strada Intrarea Sutasului, Nr.7, Sector 1
Scan Expert SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Botosani, Str. Cuza Voda, Nr.24
SGI Service M SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Prundul Bargaului, Str. Principala, nr. 1176
Simon Electronics SRL
Centru de service si suport tehnic autorizat
Nivel 3 Certificare
Satu Mare, Str. Golescu Nr. 9
Call Center Teritorial: 031.821.01.52
Vec Impex SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Iasi, Str. Pacurari, Nr.12
Velvet Com SRL
Centru de service si suport tehnic autorizat
Nivel 3 Certificare
Bacau, str. Panselelor Nr.5, sc. B, ap. 2
Call Center Teritorial: 031.821.01.51
WBI Data SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Odorheiul Secuiesc, Str. Kossuth nr.52-54
Tehnoserv SRL
Centru de training si interventie autorizat
Nivel 2 Certificare
Vaslui, Str. Stefan cel Mare, Bl.331, Sc.B, Et.1, Ap.4
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CERTIFIED MAGISTER PARTNER!
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PARTNER SUPPORT team
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