Would you like a turnkey shop?
Interacting with suppliers on a daily basis has probably had you hearing the following sentences: “I deliver the hardware but the software comes from ‘you name it’ company”, “It’s not the cash register, it’s the program, call…”, “I’m sorry but I can only help you with…” Sounds familiar, right?
Just like you, we like straight answers to our problems. This is why we have created the turnkey shop concept. In this section you will find out what this means and why we believe that we are the only Romanian company that delivers this kind of readily available solutions.
What is a turnkey shop?
The Magister turnkey shop concept consists of 8 stages:
An analysis concerning the type of retail outlet and the uncovering, along with the customer, the key aspects of the business, concentrating on the factors that drive customers into the store. No matter the solution we provide, it should first of all reinforce the unique business model the retailer trusts and which he validated in his relationship with the customers.
In this stage, for an existing shop, a Magister representative visits the location of the installation in order to identify the hardware (cash registers, computer systems, storage and shelving) which is suitable for integration in a complete retail management solution. In this same stage there is also an evaluation of the: display settings, positioning of point-of-sales, purchase and supply paths in that particular shop.
The assessments made in the previous two steps are the foundation of one or several optimal solutions that our specialists advance. They consist of software, specific hardware, and store fittings. One or more retail management models are recommended. Because our expertise is also based on previous similar installations we can come up with operational remodeling plans in order to maximize the commercial flow. The solution assessment includes the exact and complete cost of all the applications licensing, hardware, and the necessary installation services per hour. The hourly fee for these services is unique on a national level.
In this stage the final and precise configuration of the soon-to-be installed solution is pinpointed along with the client. The purchase contract is unique on a national level and it includes commercial and solution warranty clauses. In case of a turnkey solution being delivered, Magister presents the recipient with a “shop warrantee” vouching for the functioning of the whole retail system (made up of software, hardware, and personnel) at full capacity in terms of 30 days after the actual setting up. Following the contract signing the client receives the Firm Order Confirmation that specifies the exact date for the delivery of the whole solution. Usually, during this stage, the service and helpdesk annual contract is also signed. This contract ensures the continuity of the maintenance, assistance, and technical support services for the set up store after the deployment due date.
This fully technical stage entails the free delivery at the recipient’s or chosen Certified Partner‘s headquarters of all the contracted equipment and software. All the software applications that are delivered as part of a ready-to-use condition shop are preinstalled and preconfigured in order to perform according to the criteria which was decided on in the initial stage. This stage is closed by an official hand-over report signed by the two parties: the Magister representative and the beneficiary’s representative. Each Magister ready-to-use shop encloses in the SmartCash software box, among user’s guides, the Installation and Maintenance Book. This document states all the aspects of the solution deployment and is unique for each location. Thanks to this document the client can address any Magister Certified Partner from any part of the country in order to deploy the solution. At the same time the Book will show you exactly what services you have received and in what degree.
Each Installation and Maintenance Book encloses a document entitled Prepaid Installation Services Voucher. This document specifies all the customer identification data and the number of prepaid installation hours that are included in the purchase contract. Our technical representatives will place, install, and set up the whole retail equipment specified in the purchase contract. They will run performance tests in the presence of the beneficiary and, at the end of this testing, the Installation Acceptance Report will be signed by both parties. Just as the other aformentioned documents, this is also included in the Installation and Maintenance Book. For each of our specialists’ visits a Prepaid Services Intervention Report will be filled. This report states the time of arrival, duration of the visit, and all performed operations during the intervention. Each report must be signed by the beneficiary’s representative who can confirm or deny the stated facts. This way you will always know for sure how many deployment hours you have left for further requests, according to the amount specified by the contract.
Right after installation the training of the operating staff begins. This process is carefully monitored thanks to Operator Training Reports. These documents along with the Installation and Maintenance Book show in a task-oriented structure all the training goals that should be achieved. Each operational task that requires a training session is validated by all the participants who must sign off after each of these sessions. These trainings are organized in 2-3 hours sessions in the first month so they synchronize with the actual shop workflow.
This final stage starts when the personnel training is over and it entails the final assessment of the store’s performance as an integrated system. The hand-over protocol assesses all the back and frontoffice operations considering accuracy and rerun factors. This stage is finalized when the Final Hand-Over Report is signed. This cand also be found in the Installation and Maintenance Book.
In what ways is the deployment monitored on a national level?
Magister initiates a new deployment project in its supervisory-control system for each one of the ready-to-use shops. Every stage of the project is live monitored from this system’s dispatching centre. Our operators receive automated alerts in case of any unusual delays in the deployment process. The usage of the installation hours specified by the contract is monitored on a general level for the whole 30 days implementation period.
For greater accuracy, the implementation services provided by the Certified Partner are not compensated unless all the mentioned documents are signed off by the beneficiary. This way the client has all the control on the quality of the deployment services and the technicians employed for a certain project are also motivated to do their best in implementing the solution and training the staff.